Warranty Policy

Fitness Hero Warranty Policy

Fitness Hero (JD Collective Pty Ltd) stands behind the equipment we sell. This page sets out the warranty periods that apply to our products, how to make a claim, and what is and isn't covered. These warranties are provided in addition to your rights under the Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How To Make A Warranty Claim

• Contact us with your order number, a description of the issue, and clear photos or video of the fault.
• Claims are assessed case by case. Where a claim is approved, we will repair, replace or refund the product in line with our obligations under the Australian Consumer Law.
• You bear the initial expense of making a claim (such as postage or transport). If the product is confirmed faulty under warranty, we will reimburse reasonable return freight costs.
• Warranty periods run from the date of delivery, apply to the original purchaser, and are not transferable.
• If an item arrives damaged in transit, contact us immediately, keep the original packaging, and photograph the damage.

Home Use vs Commercial Use

Home use means use in a private residential setting with no commercial connection.

Commercial use means use in any setting connected with a business or organisation, or usage patterns materially similar to a commercial environment - including gyms, studios, PT facilities, schools, clubs, workplaces and community facilities.

Warranty Schedule - Barbells

*No-bend warranty: covers structural failure and manufacturing defects. Bending is not covered, and nor is damage from dropping a bar on rack pins or safety arms, dropping with iron plates onto hard surfaces, insufficient bumper cushioning, rust from improper storage, or alteration. Cosmetic wear to coatings and knurl from normal use is not covered.

Warranty Schedule - Reload Commercial Strength Machines (Made To Order)

Warranty Schedule - Cardio

Warranty Schedule - Racks

All Other Products

Unless a longer period is listed above or on the product page, products carry a minimum 12-month warranty. Where a product page states its own warranty schedule, the product page terms apply.

General Exclusions

• Normal wear and tear, and consumable or wear components beyond their stated period
• Cosmetic issues from normal use - scratches, coating wear, fading and similar marks that do not affect function
• Rust or corrosion caused by storage conditions or lack of basic care
• Damage from misuse, neglect, accident, alteration, improper assembly, or failure to maintain the product
• Products used outside their stated ratings or intended setting (for example, home-rated equipment in a commercial facility)

Care & Maintenance

• Keep equipment in a dry environment and wipe down after use - sweat and chalk left on steel will mark and corrode finishes
• Check that bolts, fixings and moving parts are tight and in good condition regularly; re-tightening hardware is normal maintenance
• Replace worn or damaged components before further use
• For barbells: store horizontally or in a rack, don't leave loaded, and use bumper plates on appropriate flooring for dropped lifts

Questions about a specific product's warranty? Contact us - we're happy to help before or after you buy.